Question 1

What is the production and shipping time for orders?

Accepted Answer

All our items are made to order, which typically takes between 7 to 10 business days before they are shipped. Once shipped, delivery within the UK usually takes 1-2 business days, while international delivery times vary between 3-14 business days depending on the destination.

Question 2

Can I return or get a refund for my order?

Accepted Answer

Due to the bespoke nature of our products, we do not offer returns or refunds. Each piece is made to order and considered a work of art. However, if you receive an incorrect or damaged product, please contact us within 14 days of receiving your order to discuss a potential return, exchange, or refund depending on the situation.

Question 3

What happens if the paint on my garment comes off over time?

Accepted Answer

We guarantee high quality and long-lasting craftsmanship for all items purchased on our website. In the event that the paint on your garment wears off over time, we offer repair services specifically for items bought through our website. Each garment will be assessed individually, and there may be a fee associated with certain repairs. Please contact our customer service team at info@madeinsoho.co.uk for assistance with evaluating and repairing your garment.

Question 4

What happens if I receive an incorrect or damaged item?

Accepted Answer

If you receive an incorrect or damaged product, please contact us within 14 days of receiving your order. We will work with you to resolve the issue, which may include a return, exchange, or refund depending on the situation. Please note, due to the bespoke nature of our products, we do not offer returns or refunds for other reasons.

Question 5

Do I have to pay customs duties or taxes on international orders?

Accepted Answer

Yes, customs duties, taxes, and any additional charges imposed by the recipient's country are the responsibility of the customer. MADE IN SOHO is not liable for any import duties or taxes that may apply, nor for any resulting delays. If you choose to decline receipt of your package, you will be responsible for any return shipping fees and additional charges incurred.

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